Warranty

This is an English translation of the existing Latvian text. If there is any discrepancy, the Latvian version shall prevail.

Under the Latvian Cabinet regulations on distance contracts, a customer has the right to withdraw from the contract within 14 calendar days. However, under Section 12, Paragraph 6 of the Consumer Rights Protection Law, the consumer is responsible for maintaining the quality and safety of the goods during the period for exercising the right of withdrawal.

PROLINE BALTIC may refuse the customer’s withdrawal from the purchase or retain appropriate compensation if the product has lost its saleable appearance, the goods are not returned in their original packaging, or the packaging is damaged or shows signs of careless handling, such as scratches or other defects.

Special orders

For a special order, the customer may be required to make an advance payment (security payment) of 10% to 50%, depending on the price of the goods. The remaining amount must be paid when the goods are received. In this case, the customer cannot exercise the right of withdrawal in respect of the specially ordered goods. If the customer refuses to accept a special order that has already been placed and prepared, the security payment is not refunded and is retained as compensation.

Compensation means monetary compensation for the failure to perform, or improper performance of, contractual obligations by a party to the contract.

Product information

Because manufacturers continuously update and improve their products, PROLINE BALTIC cannot guarantee that all information about updated products on the website is completely accurate. Information about goods and prices in the PROLINE.lv online store is primarily informative.

Warranty

All goods purchased from PROLINE BALTIC are covered by a warranty of at least two years. For some goods, the warranty period may be as long as 50 years. The applicable warranty period is stated in the warranty document supplied with the goods together with the other product documents and the receipt.

To make warranty service more efficient, PROLINE BALTIC cooperates with qualified warranty-repair companies and official service centres of international manufacturers. This simplifies warranty repairs and saves the customer’s time.