Terms and conditions

This is an English translation of the existing Latvian text. If there is any discrepancy, the Latvian version shall prevail.

Under the Latvian Cabinet regulations on distance contracts, a customer has the right to withdraw from a contract within 14 calendar days. The consumer is responsible for maintaining the quality and safety of the goods during the period for exercising the right of withdrawal, including where the product’s appearance or packaging is damaged or signs of careless handling, scratches or other defects are visible.

Special orders and product information

For a special order, a customer may be required to pay an advance security payment of 10% to 50%, depending on the price of the goods. The remaining amount is payable upon receipt. The right of withdrawal cannot be exercised for specially ordered goods where the legal exception applies. If the customer refuses to accept an order that has already been placed and prepared, the security payment is not refunded and is retained as compensation.

Manufacturers continuously update and improve their products. PROLINE.lv cannot guarantee that all information about updated products is completely accurate. Information about goods and prices in the online store is primarily informative.

Warranty

Goods purchased from PROLINE.lv are covered by a warranty of at least two years. For some goods, the warranty period may be as long as 50 years. The applicable period is stated in the warranty document supplied with the goods, product documents and receipt. PROLINE.lv cooperates with qualified repair companies and official service centres.

Rules for exercising the right of withdrawal

I. Right of withdrawal

  1. You have the right to withdraw from this contract within 14 days without giving any reason.
  2. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquires possession of the goods.
  3. To exercise the right of withdrawal, inform SIA "PROLINE BALTIC" of your decision by an unequivocal statement. Contact address: Elijas iela 21, Riga, LV-1050; telephone +371 28648350; email info@proline.lv. You may use the model withdrawal form available on PROLINE.lv.
  4. To meet the deadline, it is sufficient to send the notice before the withdrawal period expires.

II. Effects of withdrawal

  1. If you withdraw, all payments received from you, including delivery costs except additional costs caused by choosing a delivery method other than the least expensive standard delivery offered, will be refunded no later than 14 days after we are informed of your decision. No fee will be charged for the refund.
  2. Return or deliver the goods to the PROLINE.lv customer centre at Elijas iela 21, Riga, without undue delay and no later than 14 days after informing us of the withdrawal. The deadline is met if the goods are sent before the 14-day period expires. PROLINE BALTIC may record visible damage and the contents of the package when receiving goods sent by post or courier. If damage or non-conformity in appearance or completeness is found, you will be informed and sent a copy of the inspection record. Returning goods in person is recommended.
  3. You bear the direct cost of returning the goods. The maximum cost may be approximately EUR 50.
  4. You are responsible only for a reduction in the value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and operation.
  5. During the withdrawal period, you may handle the goods only as far as necessary to inspect them, as in a conventional shop. For example, a laptop may be visually inspected for appearance and size, but the pre-installed operating system should not be activated. A mobile phone should be switched on without removing protective films, inserting a SIM card, making calls or synchronising data. You are responsible for handling beyond what is necessary, handling incompatible with good faith, and any resulting reduction in value, quality or safety.
  6. You are responsible for preserving the quality and safety of the goods during the withdrawal period.
  7. Except in the cases listed below, you may withdraw within 14 days while bearing: the additional delivery cost above the least expensive standard delivery offered; the direct cost of returning the goods unless PROLINE BALTIC agreed to bear it or did not inform you of it; and any reduction in value resulting from handling beyond what is necessary, as confirmed where appropriate by diagnostics at an authorised service centre.

III. Exceptions

The right of withdrawal cannot be exercised in the cases specified in Paragraph 22 of Cabinet Regulation No. 255 of 20 May 2014 on distance contracts, including where:

  • the price depends on financial-market fluctuations outside the seller’s control;
  • the goods are made to the consumer’s specifications or are clearly personalised;
  • the goods are liable to deteriorate or expire rapidly;
  • the consumer has opened sealed goods that are unsuitable for return for health-protection or hygiene reasons, including personal-care appliances and in-ear headphones;
  • the goods become inseparably mixed with other items after delivery;
  • the consumer requested an urgent visit for repairs or maintenance, except for additional services or goods supplied beyond the necessary spare parts;
  • the consumer opened sealed audio or video recordings or computer software;
  • digital content not supplied on a tangible medium began to be supplied with the consumer’s prior express consent and acknowledgement that the right of withdrawal would be lost.

Additional provisions

  1. The PROLINE.lv online store does not retain a copy of the purchase contract.
  2. To correct input errors made while placing an order, contact us by telephone at +371 28648350 or email info@proline.lv.
  3. A purchase application may be completed in Latvian or Russian.
  4. A model form for exercising the right of withdrawal is available on PROLINE.lv.
  5. Product images may differ slightly from the goods offered. For clarification, contact info@proline.lv or +371 28648350.
  6. If a loss of value of returned goods is established, PROLINE BALTIC may bring a claim for losses caused by the consumer’s actions.
  7. Complaints about availability or quality may be sent to info@proline.lv or submitted in writing to Elijas iela 21, Riga, LV-1050. A complaint will be considered within 30 days and the response sent to the contact address indicated in the complaint.